Frequently asked questions
Clear answers before the repair request.
The pilot is deliberately narrow: out-of-warranty washing machine repairs in Ljubljana and nearby.
For consumers
Yes. Consumers can submit and manage the repair request without an Assetifyr fee. The repair business sets and charges its own service price separately.
No. Assetifyr structures the request and helps connect it to eligible businesses, but it does not guarantee availability, a visit, diagnosis, price or successful repair.
No. They are optional for the first request. A repair business may ask for them if they are relevant to warranty status, proof of purchase or diagnosis.
Only the repair business you select. Other businesses invited to a private multi-response request see only the approximate area and the minimum job details.
Yes. You can select an eligible business directly. You may also ask for up to three private responses and then choose among the businesses that reply.
Report it in the request. An unattended appointment is not recorded as attended and does not create the attended-event fee. The case can remain open while both sides are prompted.
Assetifyr identifies and authorises the business, checks business or tax details where reliable mechanisms exist, and requires a payment method. It does not currently verify every person’s identity, qualifications or insurance.
Response time depends on available businesses for your appliance, area and preferred timing. A directly selected business receives the request immediately; private matching invites up to three eligible businesses. Assetifyr cannot guarantee a specific response window during the pilot.
You receive a secure status link. From there you can track the business response, confirm the visit and record whether it happened and what the outcome was.
For repair businesses
No. The pilot uses PAYG pricing. The standard fee is €7.90 for a consumer-confirmed attended visit or diagnosis, plus €5 only after consumer-confirmed completion.
No. There is no fee for a submitted request, a response, contact details, failed matching or an appointment that did not happen.
Each selected pilot business pays €5 for each of its first five consumer-confirmed attended visits. Standard pricing starts automatically after the fifth.
No. You accept, decline or propose another time. Any price or appointment is your explicit response. Assetifyr does not make those decisions autonomously.
The authorised payment method supports controlled access, weekly billing and collectability. It must be in place before the business receives request details.
You see the appliance brand, model if provided, issue, approximate area, preferred visit times and optional photos. Exact identity, address and contact details remain hidden until the consumer selects you.
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