The consumer journey
One request. One agreed visit. One clear service record.
Assetifyr removes repeated calls and scattered information from the first repair step. You stay in control of the business you select, the proposed visit and the final outcome.
Describe the appliance and issue
Add the brand, model if known, what is happening, your area, preferred visit times and up to three optional photos.
Choose how to find a business
Choose an eligible business directly or invite up to three private responses. Candidates do not see your identity or exact address.
Agree the visit
The selected business accepts, declines or suggests another time. Both sides see the same agreed appointment.
Keep the service record
After the visit, confirm whether it happened and the outcome. A confirmed event stays linked to the appliance.
01 · Prepare
Enough context to make the first response useful.
You do not need a complete appliance passport to ask for help. Start with the information that changes whether a repair business can take the job.
- Appliance type and manufacturer
- Model number if easy to find
- What the machine does, displays or sounds like
- Postcode and city
- Preferred date and time window
- Up to three optional photos
02 · Connect
Direct choice or private multi-response matching.
Direct choice
Review eligible businesses for the selected appliance, manufacturer and location. Ranking can show estimated travel time, recent activity, response behaviour and ratings from Assetifyr-linked visits.
Private multi-response matching
Up to three eligible businesses see minimal request details at the same time. They see the appliance, issue, approximate area and availability. They do not see your identity, contact or exact address until you choose one.
“Private” does not mean the data is anonymous. Assetifyr still processes personal data under its privacy rules.
03 · Agree
The repair business responds. The algorithm does not invent a promise.
A business can accept, decline or propose a different date or time with a note. Any price or visit time shown is the business’s explicit response, not an automated prediction by Assetifyr.
Only after selection does the chosen business receive your exact address and contact details. Messages and structured actions stay in the request thread.
04 · Confirm
A service record only becomes confirmed when the evidence supports it.
After the appointment, both parties are prompted. A consumer-confirmed attended visit creates the attended-event record. A consumer-confirmed completed repair creates the completion record and a service summary.
05 · Resolve
If the visit did not happen, no attended-event fee is created.
A reported non-attendance can remain open for seven days while both sides receive reminders. Repeated open or anomalous events can pause new requests for a repair business until the record is resolved or reviewed.
Assetifyr limits human intervention to explicit disputes, support, security, privacy and payment exceptions.